Privacy Policy
Effective Date: Jan 2025
Lucy Claire Bakes Ltd. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website www.lucyclairebakes.co.uk or interacting with our business.
1. Information We Collect
We may collect the following types of personal information:
• Contact Details: Name, email address, phone number, and delivery address.
• Order Details: Specifics about your cake orders, including preferences, designs, and any dietary requirements.
• Payment Information: Billing details (processed securely through third-party payment providers).
• Website Usage Data: IP address, browser type, and pages visited on our website (via cookies and analytics tools).
2. How We Use Your Information
We collect and process your data for the following purposes:
• To fulfill and deliver your cake orders.
• To communicate with you regarding inquiries, bookings, or updates about your orders.
• To improve our website and customer service.
• To send occasional marketing emails (only if you have opted in).
3. Legal Basis for Processing
We process your personal data based on:
• Contractual Necessity: To fulfill orders or provide services you have requested.
• Consent: For marketing purposes when you have explicitly opted in.
• Legitimate Interests: To improve our services and respond to inquiries.
4. Sharing Your Information
We do not sell or share your personal information with third parties, except:
• With trusted service providers (e.g., delivery couriers or payment processors) to fulfil your orders.
• When required by law (e.g., to comply with legal obligations or protect against fraud).
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyse website performance. You can manage your cookie preferences or disable cookies via your browser settings. For more details, see our Cookie Policy.
6. Your Rights
Under the UK GDPR, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, where applicable.
• Restriction: Limit how your data is processed.
• Portability: Receive your data in a machine-readable format.
• Withdraw Consent: Opt out of marketing communications at any time.
To exercise your rights, please contact us at info@lucyclairebakes.co.uk
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
8. Data Security
We use appropriate technical and organizational measures to protect your personal data. However, no online platform can guarantee 100% security.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, and you should review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
• Email: info@lucyclairebakes.co.uk